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Quotation Survey
Quotation Survey
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Your Name
*
Your Postcode
*
Did you have any problems contacting us?
*
Yes
No
If you had problems contacting us, please tell us what they were:
*
Staff Attitude?
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-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Staff Knowledge?
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-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Staff Helpfulness?
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-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Hold Time During Call?
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-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Price Quoted
*
-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Level of Cover and Benefits
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-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Installment Options
*
-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Overall satisfaction of your call:
*
-- Please Select --
Excellent
Very Good
Good
Fair
Poor
Terrible
Why did you decide not to take the policy at this time? (If applicable)
-- Please Select --
Better deal elsewhere
Cover offered not sufficient
I'll be back when I'm ready to buy
Level of service
Not got vehicle yet
Too expensive
Do you feel there were any areas of your call experience that we could have improved?
*
Yes
No
If yes, please tell us your suggestion(s):
*
We like to recognise excellence in our staff, would you like to nominate the person you spoke to for a customer service award?
*
Yes
No
How likely is it that you would recommend us to a friend or relative?
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