We would like to reassure customers that we're working hard to continue to provide services during this challenging time. Although we are making changes to the way we work, with the majority of our staff working from home, we are still available to take your calls and respond to emails. At present, we hope customers will not experience any significant disruption to services. For further help please read our Coronavirus (COVID-19) FAQs. Read FAQs >


We hope you never have to report a claim, but in case you do here is how to let us know. Rest assured we will do all we can to get you back on the road and deal with your claim as soon as possible.

Reporting a new motorcycle claim

Please call 0344 381 4410. You will be connected to our Bikesure claims service and to a team that specialise in handling motorcycle claims from start to finish.

You'll be in great hands, should you be involved in an accident or need to make a claim. The specialist motorcycle claims team understand your needs and the particular challenges you face after an accident or claim.

Their lines are open 24/7, and once you've called in, you'll get regular updates by SMS, email or phone in respect to the progress of your claim or repairs.

What do I do if I have an accident?

Have you stored the reporting number in your mobile phone?

  • Always STOP!
  • Do no admit liability
  • Exchange insurance and personal details with any third parties
  • Contact us to report the claim

If you have any further questions we may have already answered them in our frequently asked questions.

Claim Line

Please call 0344 381 4410 have your policy number ready

Frequently Asked Questions

You might find the answer to your question here.

Find out more